Shipping & Returns
Shipping Time
Just like our other stores, most items ship out 1-7 business days from your order date. The majority of the furniture and larger equipment items typically ship out in 7-10 business days. Holidays and Back to School seasons may add an additional 5 to 10 business days to the lead times. Please remember to add 1- 7 business days, depending on your location, for delivery time. When an item is on back-order for more than one week, that portion of your order may be canceled and you will be refunded; this will allow Kids Toys AtoZ .com to ship the remainder of your order.
You can view the status of your order by logging into our system 24 hours a day - if you have made an account. Please remember, all orders are processed once payment is received.
Note: If your order contains multiple items, you may receive separate boxes at varying times.
Shipping Charges:
As shipping costs change, we ship based on a STANDARD scale within the 48 contiguous United States. These items are considered non-freight and will ship via UPS, Fedex or USPS. Items that are Freight will be noted or stated in the item description and may incur additional charges. You will be contacted if your item has additional charges due.
Free Shipping Promotions:
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KidsToysAtoZ.com 'Free shipping' promotions are only available to residents in the 48 contiguous United States. All international shipping destinations as well as Alaska and Hawaii will be subject to shipping charges. Please call us for charges.
Address errors and corrections:
IF YOUR PACKAGE IS RETURNED DUE TO AN ADDRESS ERROR we will charge you original shipping, reship charges and possibly restocking fees. If an address correction is automatically made by the carrier, i.e., UPS, FedEx or any other shipper, we reserve the right to charge you the associated fees charged to us by the carrier to correct your address for delivery completion.
Backorders:
KidsToysAtoZ.com has no control over manufacturer inventory levels; we will do our best to notify you if an item you have purchased is going to have delayed shipping. There are some instances beyond our control, that may delay an items longer than stated.
Return and Exchange Policy:
Returns will not be accepted without prior authorization from us and must be made within 30 days. Returns must be in original, unused condition and packaging. If the item you purchased had FREE SHIPPING, you will be charged for the actual cost of shipping the package to you. When requesting authorization to make returns, please include date of purchase (billing date) invoice number, and/or receipt transaction number. Returns are subject to additional shipping fees and/or restocking fees. RETURNS WITHOUT PRIOR AUTHORIZATION FROM US may not be refunded. Failure to return an item without prior authorization from us may result in the forfeiture of your product(s) and any payment we received for such product(s). The original packaging must be used to re-pack the item for return shipping. Contact us for the exact return/exchange policy as each manufacturer will vary: 1-866-600-SHOP (7467).
Credits for returned merchandise may take 1-4 weeks from the time your item is returned the warehouse. Each returned item has to be inspected for use and damage before a credit can be issued. Please call us to check the status of your credit.
Restocking Fees:
Restocking fees may apply on returns. Shipping costs are not refundable and return shipping fees are purchasers responsibility. Only unused items may be returned.
Cancellations:
Most orders placed cannot be canceled. If an order has shipped and you cancel, it will be subject to restocking fees. Shipping charges incurred for returning items will be the responsibility of the customer.
We reserve the right to correct errors in pricing.
Please contact us if you have further questions.
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